Book Viewings, Submit Offers & Valuations Online 24/7   020 3500 9988
FREE Instant Online Valuation in just 60 SECONDS

Terms and Conditions

Please Read These Terms and Conditions Carefully Before Using This Site As They Constitute A Legally Binding Agreement between You and Manor Estate Agent

(We recommend to all our clients, to seek a legal advice, prior to signing or agreeing to any contracts)

Who we are and how to contact us:

  • Manor Estate Agent is a trading name of Manor Estate Agent London Ltd
  • We are registered in England and Wales under company number 11459049.
  • Our registered address is 420 High Street North, London, E12 6RH.
  • We are a member of The Property Ombudsman, TPO membership number T04647.
  • We are a member of Property Redress Scheme, PRS membership number PRS012524.
  • Our ICO (information commissioner’s office) reference number is ZA591060.

To contact us, please email , call 0203 500 9988 or alternatively write us on the address above.

By using our site you accept these terms:

By using our site, you confirm that you accept these terms and conditions and that you agree to comply with them.

If you do not agree to these terms, you must not use our ( site.

Other terms that may apply to you:

These terms and Condition may refer to the following additional terms, which also apply to you for using our site:

  • Our Privacy Policy, which sets out
    • The terms on which we process any personal data we collect from you, or that you provide to us.
    • By using our site, you consent to such processing and you warrant that all data provided by you is accurate.
    • The Information about the cookies on our site.
  • If you sell or rent your property through our site or by phone, our Selling Termsand/or our Letting Terms will apply.

It is important that you read the documents listed above and only use our site if you understand and agree to be bound by them.

Copyright, Trade Mark and other Intellectual Property Rights

The copyright and all other intellectual property rights in the website including all text, graphics, photos, code, files and links belong to Manor Estate Agent London Ltd and the Manor Estate Agent London Ltd website may not be reproduced, transmitted or stored in whole or in part without Manor Estate Agent London Ltd's prior written consent. However, you may print out, save or download individual selections for your own personal, private and non-commercial use.

Changes to our terms:

  • Manor Estate Agent reserves the right to amend these Terms of Use when necessary. Any changes Manor Estate Agent implements will be posted on our Website, You are responsible to check our website for any changes. Your continued use of our website after posting will constitute your acceptance of, and agreement to, any changes Manor Estate Agent has implemented. Specific services that we offer, or make available to you, may also be governed by additional or alternative terms and conditions with us, or other third parties.
  • If any further changes are deemed unacceptable by you, you should immediately discontinue using our systems and services. Your continued use of the systems and services, now or following the changes Manor Estate Agent  implement, constitute your acceptance of these terms and of any such changes.

We may withdraw or suspend our site

  • We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend, withdraw, discontinue or restrict the availability of all or any part of our site for business, maintenance and any other operational reasons. We shall not be liable to you or to any third party for any such modification, suspension or discontinuance of our site. Maybe, we will try to give you reasonable notice of any suspension or withdrawal.
  • You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them. Where, in our discretion, we find that you have breached our Acceptable Use Policywe may take such action as we deem appropriate, including, without limitation, immediate, temporary or permanent withdrawal of your right to use our site. We exclude liability for actions taken in response to breaches of the Acceptable Use Policy.

You must keep your account details safe

  • If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.
  • We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use. If you know or suspect that anyone other than you knows your user identification code or password,

You must promptly notify us by email at: or Call – 0203 500 9988

Barring users from the site

  • We reserve the right to bar users from our website and/or restrict their access or use of any or all aspects of our information and services, on a temporary or permanent basis, purely at our discretion.

Legal principles

  • You agree that these terms are not intended to confer and do not confer any rights or remedies upon yourself, as a user of our website.
  • If any part of the terms is held invalid or unenforceable, the term shall be construed as closely as possible to the relevant law to reflect, as accurately as possible, the original intentions of the parties. The remaining part of the terms will remain fully enforceable. Our failure to enforce our rights over the user will not constitute a waiver of such a right.


  • We may send you automated notices and promotions regarding available properties on the market. You may be contacted via email or SMS, information which is voluntarily provided by yourselves when using our services.

No ownership

  • Nothing in this Agreement shall be understood to confer on you any rights, interest, title or licence by signing up to and using our services.

Booking a free valuation

  • A free valuation is available with our expert residential and commercial negotiators, for both sales and letting properties.

Your agreement with Manor Estate Agent:

You agree that you will NOT use the Systems to:

  • Upload, download, post, email, transmit, store or otherwise make available any Content that is unlawful, harassing, threatening, harmful, tortuous, defamatory, libellous, abusive, violent, obscene, vulgar, invasive of another's privacy, hateful, racially or ethnically offensive, or otherwise objectionable;
  • stalk, harass, threaten or harm another;
  • pretend to be anyone, or any entity, you are not-you may not impersonate or misrepresent yourself as another person, entity, another User, a Manor Estate Agent employee, or , or otherwise misrepresent your affiliation with a person or entity (Manor Estate Agent reserves the right to reject or block any Manor Estate Agent ID or e-mail address which could be deemed to be an impersonation or misrepresentation of your identity, or a misappropriation of another person's name or identity);
  • engage in any copyright infringement or other intellectual property infringement (including uploading any content to which you do not have the right to upload), or disclose any trade secret or confidential information in violation of a confidentiality, employment, or nondisclosure agreement;
  • post, send, transmit or otherwise make available any unsolicited or unauthorized email messages, advertising, promotional materials, junk mail, spam, or chain letters, including, without limitation, bulk commercial advertising and informational announcements;
  • upload, post, email, transmit, store or otherwise make available any material that contains viruses or any other computer code, files or programs designed to harm, interfere or limit the normal operation of the Systems (or any part thereof), or any other computer software or hardware;
  • interfere with or disrupt the Systems (including accessing the Systems through any automated means, like scripts or web crawlers), or any servers or networks connected to the Systems, or any policies, requirements or regulations of networks connected to the Systems (including any unauthorised access to, use or monitoring of data or traffic thereon);
  • plan or engage in any illegal activity; and/or
  • gather and store personal information on any other Users of the Systems to be used in connection with any of the foregoing prohibited activities.

You further agree:

  • that provided we have exercised reasonable skill and due care, we shall not be responsible for any losses arising out of the unauthorised use of your Account resulting from you not following these rules;
  • To provide accurate and complete information when you register with, and as you use the website and our services and you agree to update your account information to keep it accurate and complete.
  • That failure to provide accurate, current and complete Account information and data may result in the suspension and/or termination of your Account and/or Products and Services (without refund or part credit of fees paid).

Using Manor Estate Agent advertising services

  • Instruction for Manor Estate Agent to advertise a property or carry out other services is normally made by placing an order through the website.
  • Landlords will only be charged for services they have actively purchased and/or chosen to use.
  • All advertising and other services with a fixed or maximum duration are deemed to be continuous from the date when they were first purchased or otherwise instructed through our website.
  • When ordering services such as advertising or referencing, users agree that Manor Estate Agent will commence provision of the service immediately or as soon as is practicable.
  • As such services are intangible and irrevocable digital content, and provision of the service begins within 7 days of the order being placed, we cannot issue refunds after the service provision has begun except at our sole discretion.
  • Notwithstanding the refund policy outlined above, landlords are free to end their advertising with Manor Estate Agent at any time after placing their advert. Instruction to cease advertising can be made through the website.

We are not responsible for websites we link to

  • Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.
  • We have no control over the contents of those sites or resources. You use such links entirely at your own risk and we accept no responsibility or liability for the content, use, or availability of such websites or for any loss or damage, however arising, as a result of their use.

User-generated content is not approved by us

  • Our site may include information and materials such as digital images, copyright contents etc., uploaded by users of the site. This information and these materials have been verified or approved by us however the information provided should be independently checked by consumer and we will not accept any liability if any information found vary. Although we do check the quality and accuracy of pictures or/and descriptions provided by other users, the information provided on our site does not represent our views or values.

If you wish to complain about information and materials uploaded by users please contact us by email at: or Call – 0203 500 9988

Disclaimer of Warranties; Liability

  • You agree that your use of, or inability to use, our website is at your sole risk.
  • Whilst we seek to ensure that any material available for downloading from our website (such as a property brochure) is not contaminated in any way, we do not warrant that such material will be free from infection, viruses and/or similar code.
  • Due to the nature of software and the internet, we do not warrant that your access to, or the running of our website will be uninterrupted or error free. We may suspend, withdraw, discontinue or change all or any part of our Site without notice. We shall not be liable if we cannot process your details due to circumstances beyond our reasonable control.
  • Information and services are provided by us on an 'as-is' and 'as-available' for use basis. Although we endeavour to update the information on our website, we do not provide warranties or guarantees of any kind, whether express or implied that the information displayed on our website is accurate, complete or up to date. We also do not provide warranties including warranties of merchantability, fitness for a particular purpose, title and non-infringement.
  • Property descriptions, locations, rental and sales values and other information found on our website are intended for information and marketing purposes, and whilst displayed in good faith, we will not, under any circumstances, accept liability for any inaccuracies. It is strongly advised that that prospective buyers and tenants seek to satisfy themselves as to the accuracy of any information displayed on our website.
  • Nothing in these Terms of Use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.
  • We give no warranty or guarantee that the Site or information available on it complies with laws other than those of England.
  • To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our Site or any content on it, whether express or implied.
  • Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any services to you, which will be set out in our Letting Terms and in our Selling Terms.
  • We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with.
  • In particular, we will not be liable for:
    • loss of profits, sales, business, or revenue;
    • business interruption;
    • loss of anticipated savings;
    • loss of business opportunity, goodwill or reputation; or
    • Any indirect or consequential loss or damage.
  • If defective digital content that we have supplied, damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill, we will either repair the damage or pay you compensation. However, we will not be liable for damage that you could have avoided by following our advice to apply an update offered to you free of charge or for damage that was caused by you failing to correctly follow installation

Force Majeure

We shall not be liable to you for any breach of conditions of use or any failure to provide or delay in us providing our services through our website resulting from any event or circumstance beyond our reasonable control including (without limitation) strikes, lock-outs and other industrial disputes, break-down of systems or network access, fire, explosion or accident failure of any third-party telecommunications or service provide


  • Copyright notice
  • If you believe that any Content in which you claim copyright has been infringed by anyone using our services or website, please contact Manor Estate Agent
  • Violations of this agreement
  • If while using our website or services, you encounter Content you find inappropriate, or otherwise believe to be a violation of this Agreement, you may report it by sending an email to
  • Trademark information
  • Manor Estate Agent, the Manor Estate Agent logo and other Manor Estate Agent trademarks, graphics, and logos used in connection with the Systems and Software are trademarks or registered trademarks of Manor Estate Agent, including the intellectual property rights of the Manor Estate Agent brand. Other trademarks, graphics, and logos used in connection with our services and website may be the trademarks of their respective owners. You are granted no right or license in any of the aforementioned trademarks, and further agree that you shall not remove, obscure, or alter any proprietary notices (including trademark and copyright notices) that may be affixed to or contained within the Product(s) or services.

Our Blog

Latest news and updates

A Comprehensive Guide to Buying Your First Home in the UK 17th October Buying

A Comprehensive Guide to Buying Your First Home in the UK

Purchasing your first home is a significant milestone, and it’s an exciting journey filled with opportunities and challenges. The UK’s…

Read More
The Benefits of Using a Local Estate Agent vs. Online Platforms 23rd September Buying Selling

The Benefits of Using a Local Estate Agent vs. Online Platforms

In today’s digital age, there’s no shortage of online platforms and property portals that promise to make buying or selling…

Read More
The Importance of EPC Ratings for Home Sellers and Buyers 15th September Buying Selling

The Importance of EPC Ratings for Home Sellers and Buyers

Energy Performance Certificates (EPCs) are a vital part of the property market in the UK, offering valuable insights into a…

Read More
Guide to the Conveyancing Process in the UK 1st September Buying Selling

Guide to the Conveyancing Process in the UK

The conveyancing process is an integral part of buying or selling property in the UK. Whether you’re a first-time buyer…

Read More