Last Updated: 24 June 2026
1. Introduction
This Privacy Policy explains how Manor Estate Agent London Ltd and Manor EA Ltd ("we", "us", "our") collect, use, store, and protect your personal data.
Both companies operate under the Manor Estate Agent brand and share this website. However, they are separate legal entities and separate data controllers under UK GDPR.
By using our services or website, you acknowledge that your personal data may be processed by one or both companies depending on the service provided.
2. Data Controllers
Depending on the services you use, your personal data will be processed by the relevant company below:
Manor Estate Agent London Ltd
Company No: 11459049
ICO Registration: ZA591060
Registered & Trading Address: 420 High Street North, London, E12 6RH
Email: manorpark@manorestateagent.co.uk
Services:
- Guaranteed Rent services only (Private & Social Housing)
- Property management under guaranteed rent arrangements
Manor EA Ltd
Company No: 15474252
ICO Registration: ZB694665
Registered & Trading Address: 137 Beehive Lane, Gants Hill, Ilford, IG4 5DR
Email: ilford@manorestateagent.co.uk
Services:
- Residential sales
- Residential lettings & tenancy management
- Residential property Valuations
Where necessary for operational, administrative, compliance, or regulatory purposes, your personal data may be shared between the two companies.
3. Personal Data We Collect
We may collect and process the following:
- Identity information (passport, driving licence, ID documents)
- Contact information (name, address, email, phone)
- Financial information (income, rent payments, bank details)
- Employment and affordability information
- Property-related information (tenancy, ownership, sales data)
- Compliance data (AML, Right to Rent, source of funds)
- Communication records (email, phone, WhatsApp)
- Website usage data (cookies, analytics, IP address)
4. How We Collect Data
We collect data:
- Directly from you
- Through property enquiries and applications
- Through referencing agencies
- Through landlords, tenants, buyers or sellers
- From solicitors and mortgage brokers
- From deposit protection schemes
- From government and regulatory bodies
- From our website and online forms
5. How We Use Your Data
We use your personal data to:
Property Services
- Process tenancy applications
- Conduct referencing and affordability checks
- Carry out Right to Rent checks
- Manage tenancy agreements
- Market and sell properties
- Progress property transactions
- Collect and manage rent payments
- Arrange maintenance and repairs
Compliance & Legal Obligations
- Anti-Money Laundering (AML) checks
- Fraud prevention
- Legal and regulatory compliance
- Identity verification
Business Operations
- Customer service
- Complaint handling
- Record keeping
- Staff training and quality control
Marketing
- Property alerts
- Market updates
- Service communications (you may opt out at any time)
6. Lawful Basis for Processing
We process personal data under:
- Contractual necessity
- Legal obligations
- Legitimate interests
- Consent (where required)
7. Sharing Your Data
We may share your data with:
- Landlords and tenants
- Buyers and sellers
- Referencing agencies
- Deposit protection schemes
- Solicitors and mortgage advisers
- Contractors and maintenance providers
- Local authorities
- Utility providers
- AML and compliance providers
- Regulatory bodies
We only share data where necessary and lawful.
8. Data Retention
We retain personal data only for as long as necessary:
- Tenancy records: 7 years after tenancy ends
- Sales records: 7 years after completion
- AML records: minimum 5 years
- Marketing data: until consent is withdrawn
- Enquiry data: up to 2 years
9. Your Rights
Under UK GDPR, you have the right to:
- Access your data
- Correct inaccurate data
- Request deletion
- Restrict processing
- Object to processing
- Data portability
- Withdraw consent
10. Cookies
We use cookies to improve website functionality, analyse usage, and enhance user experience.
You can manage cookies through your browser settings.
11. International Transfers
Where data is transferred outside the UK, appropriate safeguards are applied in accordance with UK GDPR.
12. Security
We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, or disclosure.
13. Sharing Between Companies
As both companies operate under the Manor Estate Agent brand, personal data may be shared between:
- Manor Estate Agent London Ltd
- Manor EA Ltd
This is done strictly where necessary for:
- Service delivery
- Compliance obligations
- Administrative coordination
- Property transaction handling
14. Complaints
If you are unhappy with how we handle your data, please contact us first.
You also have the right to complain to:
Information Commissioner’s Office (ICO)
Website: https://ico.org.uk
Manor Estate Agent London Ltd ICO: ZA591060
Manor EA Ltd ICO: ZB694665
15. Changes to This Policy
We may update this Privacy Policy from time to time. Any updates will be published on this page.
Contact Us
Manor Estate Agent London Ltd via Email: manorpark@manorestateagent.co.uk
Manor EA Ltd via Email: ilford@manorestateagent.co.uk
