At Manor Estate Agent, our priority is the safety of tenants and protection of the property. This service is strictly for genuine emergencies outside normal office hours.
Misuse of this service may result in charges for non-emergency call-outs.
📞 Out of Hours Contact
Call: 0203 500 9988
WhatsApp: Chat with us on WhatsApp
For non-emergency issues, please contact us during office hours.
✅ What Counts as an Emergency
An emergency is any situation that threatens health, safety, security, or could cause serious damage if not resolved immediately.
- Burst pipes or significant water leaks
- Complete loss of electricity
- Dangerous electrical faults
- No heating or hot water during cold weather
- Gas leaks (contact National Gas Emergency Service first)
- Flooding
- Serious roof leaks
- Fire damage
- Structural damage
- Property not secure (broken external doors/windows)
❌ What Is NOT an Emergency
The following should be reported during office hours:
- Dripping taps or minor leaks
- Blocked sinks or slow drainage
- Appliance breakdowns
- General maintenance issues
- Cosmetic repairs
Important: If an emergency contractor is called out for a non-emergency issue, the tenant may be responsible for the cost.
⚠️ National Emergency Numbers
Gas Emergency Service
☎ 0800 111 999
If you smell gas: open windows/doors, do not use electrical switches or naked flames, turn off gas if safe.
Electricity Emergency
☎ 105
Report power cuts or dangerous electrical faults.
Immediate Danger
☎ 999
🕒 Office Hours
- Monday – Friday: 10am – 6pm
- Saturday: 10am – 3pm
- Sunday & Bank Holidays: Closed
For non-emergency maintenance issues:
- Email: info@manorestateagent.co.uk
- Call: 0203 500 9988
🔧 Before Calling
Where safe to do so, please:
- Turn off water supply if leaking
- Switch off electricity if unsafe
- Ventilate property if gas is suspected
- Provide photos/videos via WhatsApp
📝 Invoices & Documentation
Please send invoices to Manor Estate Agent Lettings Department if the repair is justified.
It would assist us greatly if as many photos and videos as possible are taken both before and after the emergency situation has been dealt with.
Important: No reimbursement will apply if the repair is caused by a tenant not looking after the property properly in any way.
💡 Additional Tenant Guidance
- Call only for genuine emergencies — non-emergencies may incur charges.
- Keep your lease and emergency instructions handy.
- Take note of the National Gas and Electricity numbers — first point of contact in utilities emergencies.
